Overview
Last synced 7 min ago
Conversations
348
▲ 18% vs prev 30dAnswered by AI
92%
▲ 4 ptsVideo calls booked
26
▲ 8Human handoffs
31
9% of conversationsBookings influenced
9
$13.4k revenueConversations per day
Website chat · last 30 days
Conversion funnel
Chat → video call → booking · 30 days
Top questions
What visitors ask the assistant
| Intent | Asks | Confidence |
|---|---|---|
| 200hr dates & availability | 84 | 96% |
| Pricing & payment plans | 61 | 94% |
| Accommodation & room sharing | 47 | 91% |
| Yoga Alliance certification | 39 | 93% |
| Visas & arrival | 28 | 88% |
Unanswered questions
The AI flagged these — add an answer and it learns
| "Do you rent aerial silks for private practice after class?" | |
| "Is the France YTT running in 2027?" | |
| "Can I pay the deposit with Wise?" | |
| "Vegan meal options during Yin training?" |
Recent conversations
Click a row to read the transcript & AI summary
| Visitor | Country | Main intent | Outcome | Duration | When |
|---|---|---|---|---|---|
| Emma R. | 🇩🇪 Germany | 200hr dates + rooms | Call booked | 9m 12s | 14 min ago |
| Liam O. | 🇦🇺 Australia | Certification (300hr) | Resolved by AI | 4m 03s | 1 h ago |
| Sofía M. | 🇪🇸 Spain | Room sharing (2 students) | Handoff → Maya | 11m 40s | 2 h ago |
| Anonymous | 🇺🇸 USA | Injury — shoulder | Handoff → Kadek | 6m 55s | 3 h ago |
| Chloé D. | 🇫🇷 France | Aerial YTT dates | Applied ✓ | 7m 21s | 5 h ago |
| Yuki T. | 🇯🇵 Japan | Visa + arrival | Resolved by AI | 3m 44s | yesterday |
| Marta K. | 🇵🇱 Poland | Couple discount | Handoff → Maya | 5m 02s | yesterday |
Handoff queue
Live · response-time target 10 min
| Sofía M. Wants to link two bookings, room share | Waiting 4 min | |
| Anonymous (US) Shoulder injury, wants teacher's view | Kadek replied | |
| Marta K. Couple discount request | Maya replied |
Booked video calls
Synced with the team calendar
| Emma R. · 200hr guidance | Tomorrow 09:30 | Confirmed |
| Jonas B. · 500hr path | Tomorrow 15:00 | Confirmed |
| Priya S. · Yin + 200hr combo | Thu 11:00 | Pending |
Trainings — live data
Click any price, date or availability to edit · publishes to the assistant in under 15 minutes
| Programme | Next start | Price | Spots | Status | Source |
|---|---|---|---|---|---|
| 200-Hour YTT | 12 Oct 2026 | $1,600 | 4 | Synced ✓ | 📊 Sheets · Trainings!B4 |
| 300-Hour YTT | 19 Oct 2026 | $2,133 | 7 | Synced ✓ | 📊 Sheets · Trainings!B5 |
| 500-Hour YTT | 12 Oct 2026 | $4,000 | 3 | Synced ✓ | 📊 Sheets · Trainings!B6 |
| Aerial YTT | 5 Oct 2026 | $700 | 6 | Synced ✓ | 📊 Sheets · Trainings!B7 |
| Yin YTT | 14 Oct 2026 | $600 | 9 | Synced ✓ | 📊 Sheets · Trainings!B8 |
| Drop-in classes (Elena) | Mon–Sat 8:00 | $12 | — | Review overdue · 34 days | 📄 Doc · Drop-in schedule |
[today 10:02] Maya set 200hr Oct spots 6 → 4 · synced in 9 min
[yesterday 17:44] Edward updated Aerial price $650 → $700 · synced in 6 min
[Aug 14] FAQ "cancellation policy" rewritten · approved by Edward
Long-form sources
Docs the assistant reads, straight from Google Drive
| 📄 Curriculum & daily schedules | Synced ✓ | edited 3 d ago |
| 📄 Policies (booking, cancellation, refunds) | Synced ✓ | edited 8 d ago |
| 📄 Brand voice & communication guide | Synced ✓ | edited 12 d ago |
| 📄 Orientation guide (Bali life, arrival) | Pending re-index | edited 20 min ago |
Content health
Automatic freshness checks
| Date-sensitive records with expiry set | 31 / 33 |
| Records not reviewed in 30+ days | 1 — drop-in schedule |
| Conflicting facts detected | 0 |
| Expired content still live | 0 |
Media library
The assistant only shows approved images, matched to the visitor's question
02 Shalas · approved
03 Accommodation · approved
06 Bali Life · approved
01 Trainings · approved
05 Student Exp. · approved
05 Student Exp. · approved
05 Student Exp. · approved
02 Shalas · approvedBrand voice
The assistant's core instructions — editable by your team, versioned
Human handoff rules
When the assistant brings your team in
Visitor asks for a personAlways connect, no friction
Medical · injury · pregnancyBasic sourced info + offer a human
Policy exceptions & discountsNever negotiated by the AI
Low confidence (<80%)Flag + offer the team
Same question unresolved twiceAuto-offer handoff
Out-of-hours behaviourOffer next slot + expected reply time
Ownership & access
Everything stays in Ulu Yoga accounts — no vendor lock-in
| Edward · edward@uluyoga.com | Administrator | Approve + publish |
| Maya · maya@uluyoga.com | Editor · Advisor | Edit + handoffs |
| Elena · drop-in schedule | Editor (scoped) | Drop-in data only |